A COM (Component Object Model) add-in is a specifically designed functionality in which specific commands and tasks are added in Office applications. These add-ins perform are pretty useful as these save time and other related overheads. One such COM add-in is Kingsoft Power Word that translates Chinese to English and vice versa in Outlook. However, at times it can cause Outlook to crash unexpectedly thereby causing the PST file to get corrupt. It is notable that the PST file contains all the Outlook-related information. In such cases, you should uninstall the COM add-in and check Outlook. If the error is still there, then you should use a third-party PST Recovery software to recover PST file.

Consider a scenario wherein you are working on MS Outlook 2003 when it quits unexpectedly. An error message is displayed, that is:

“Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Office Outlook. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.”

Cause:

The root cause of this abnormal normal is that you may have installed the Kingsoft Power Word COM add-in. Sometimes, this COM add-in releases memory in an unsupported manner. Because of this, Outlook holds a reference of the released memory that causes Outlook to quit abruptly when it attempts to access the released memory. The other cause of this situation is that the PST file is corrupted that is making Outlook to behave in this manner.

Resolution:

To resolve this situation, you should try to remove the installed Outlook COM add-in. To do this, you should perform the following steps:

1. Start Outlook 2003.
2. Click the Options option in the Tools menu.
3. In the Other tab, perform the following steps:
i. Click the Advanced Options button.
ii. Click the COM Add-ins button in the Advanced Options dialog box.
iii. In the Add-ins list, clear the selected add-in.
iv. Click OK to close the COM Add-ins dialog box.
v. Click OK to close the Advanced Options dialog box.
vi. Click OK to close the Options dialog box.

The aforementioned method should be able to resolve the error message. If you still are getting the error message, that means the PST is corrupt. In such cases, you should use a third-party PST Recovery Tool to recover PST. Such read-only tools are able to restore PST data using fast yet sophisticated scanning algorithms.

Stellar Phoenix Outlook PST Repair is a PST recovery software that enables you to recover corrupt PST files from MS Outlook 2010 (Beta), 2007, 2003, 2002, and 2000. It is able to recover various Outlook objects such as emails, contacts, journals, tasks, calendar entries, etc. In addition, this PST File Recovery software is able to preserve the formatting of the RTF and HTML messages. It is compatible with Windows 7, Vista, Server 2003, XP, and Server 2000.

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